Customer Support Specialist

We are seeking a motivated Customer Support Specialist to join our team in Dammam. The ideal candidate will possess 2-4 years of experience in customer service, with strong bilingual communication skills in English and Arabic. This part-time role is crucial for enhancing our customer experience and ensuring satisfaction through effective communication and problem-solving skills. Core Responsibilities: Provide excellent customer service via phone, email, and chat. Resolve customer inquiries and issues in a timely manner. Maintain detailed records of customer interactions. Collaborate with team members to improve customer service processes. Assist in training new staff on customer service protocols. Develop and maintain a deep understanding of our products and services. Handle customer complaints with empathy and professionalism. Conduct follow-up calls to ensure customer satisfaction. Identify opportunities for upselling and cross-selling. Ensure compliance with company policies and procedures. Analyze customer feedback to enhance service quality. Participate in team meetings and share insights on customer trends.